Support
Questions, problems, or something that doesn't look right? Email us at support@smelterapp.com. We read every message.
Common questions
How do I delete my account?
Email support@smelterapp.com from the address on your account, or tell us the handle and sign-in method you use, and ask us to delete it. We'll confirm the request and delete your account along with your notes, comments, messages and profile. See the privacy policy for details.
Who can see my notes?
Only you. Private notes are stored apart from anything public, and other people and moderators can't see them. Comments are different: they're public to other Smelter users on that page.
How do I report a comment or block someone?
In the app, open the comment's menu and choose Report, or open the person's profile and choose Block. Reports go to our review queue. Blocking someone hides them from you and stops them from starting a chat with you. If something is urgent or you can't get to it in the app, email us with a link to the page and the handle involved.
I forgot my password.
Use the password reset option on the sign-in screen. If you signed in with Apple or Google, use that same button again. There's no separate Smelter password. Still stuck? Email us.
Does the Chrome extension watch what I browse?
No. It reads the address of your current tab only while its side panel is open, and it ignores private addresses such as localhost and internal sites. Close the panel and Smelter is off. See the privacy policy for the full details.
Can I use one account on iPhone and in Chrome?
Yes. Sign in with the same method on both and you'll see the same handle, follows and notes. You don't need both. Either one works on its own.
What makes a valid handle?
3 to 20 letters, numbers or underscores, with no spaces. Handles are unique across the app and the extension.